Terms and conditions

The below conditions do not affect your statutory rights.

Compatibility

The functionality available in our software is dependent on your handset and also on your particular network provider. LogoManager supports the feature set for particular models as advertised by Nokia, however we can not be held responsible if particular features are unavailable because of faults in the device, or if they have been overridden by settings made by your service provider, or if you are using a handset for which the software has not been designed. In the case where functionality is limited due to problems in firmware in the handset, it may be possible to have this rectified by your local Nokia Service Centre. For the latest information on the handsets and system specification supported in the current version of our software, please refer to the product information page.

Privacy policy

LogoManager respects your privacy and will make every reasonable effort to ensure that your personal details are not made available to third parties other than those involved in the handling of your order.

Any order details that you supply will be kept on our own systems for the purposes of communicating with you with regard to your order and associated technical or sales support. Your card details are not retained on our servers, however they may be stored in part or in full within the systems of the secure payment service and its acquiring bank; this information is only used for the purposes of order validation, fraud prevention and processing of refunds.

The mailing list is an opt-in service which is used to keep customers informed of new developments. You will only be added to the list upon receipt of a verified request, and your details will only be used for the purposes of sending the occasional news postings requested.

Delivery

Our software products are usually delivered via email/electronic download and require activation. Email delivery is made worldwide upon receipt of cleared payment. A confirmation message should be sent out to you as soon as the order is placed. Email-delivered goods will often be delivered within a few minutes of placement of the order, but can take up to a maximum of 48 hours. If you have not received the confirmation message, or do not receive the product within the expected timescale, then please contact us as soon as possible, giving full details of your order. If you have provided incorrect or insufficient contact details, then we may not be able to alert you of any problems; if you suspect that this might have occurred, please contact us immediately rather than waiting.

If your order includes items that need to be posted, they will normally be sent out on the following business day. If you have selected a next day/special delivery option, and the order is received before 3:00 pm (UK) Mon-Fri, the goods will be dispatched same day for arrival before 12:00 pm on the following day. If your items need to arrive quickly, then you should use the special delivery service, if available.

Refund policy

The LogoManager software is sold on a 'try before buy' basis; cancellations and refunds of software orders where a trial version is available cannot usually be given once a product or activated licence key has been delivered. If you are experiencing difficulty in using the software, full technical support is provided to all customers free of charge. We promise to assist you in every way we can to help you resolve any problems. If any hardware product that we supply is found to be defective within 21 days, it will be replaced by return. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.

Fraud and fraud prevention

We review every order that is made and we do not tolerate any attempts to obtain goods by fraudulent means. Orders that we suspect of being fraudulent may not be processed and may be cancelled without notice and our report passed on to the authorities. Security details and other dispatched materials associated with your software are subject to the terms and conditions of the software end user licence agreement. We reserve the right to cancel any registration that is obtained illegally or which is being used in contravention with the terms of the software licence. Any attempted fraudulent or illegal action will be reported to the relevant authorities and may lead to prosecution.

Disclaimer

The name 'Nokia' is a registered trademark of Nokia Corporation. All references to the word 'Nokia' are with reference to the products of Nokia Corporation, and are in no way intended to imply affiliation with Nokia Corporation.

Limitation of liability: To the maximum extent permitted by applicable law, in no event shall the author or his suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability to use the software product or the provision of or failure to provide Support Services, even if the author has been advised of the possibility of such damages. In any case, the author's entire liability under any provision of the terms and conditions shall be limited to the greater of the amount actually paid by you for the product or GBP5.00. Furthermore, some countries do not allow the exclusion or limitation of incidental or consequential damages, so this limitation and exclusion may not apply.