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Frequently asked questions
Q. Before I buy, what should I check?
Please always double-check that the product you are ordering is the one you want; unlike physical goods, once delivery of software items has been made they cannot be returned. This is what the demo versions are for, so make sure you try the software out first. You should check that your computer is compatible, that the software supports the things you need to do on your phone and that you have the means to connect your phone to your PC (cable or Bluetooth for example). Full details on hardware requirements and compatibility are shown on the specifications web page for the particular software, and more information can be found about your phone in the phone database. If you have any specific questions or concerns, please just let us know.
Q. Which payment methods do you accept?
We accept most major credit cards (Amex, Visa, Mastercard), Maestro and also PayPal. Orders can be placed anywhere in the world (your bank will convert into your local currency on your statement). If you are having difficulty making payment by one of these means, then it is also possible to send money by wire transfer, please just ask. We do not store credit card details on our servers, as the payment processing itself is handled directly by Royal Bank of Scotland or PayPal.
Q. How is delivery made, and how long does it take?
Software items are usually delivered in the form of an email, in which you are provided the address of a secure download location. Most often, this is sent out to you within a few minutes. We reserve the right to follow up on orders under certain circumstances, in which case delivery can take up to 48 hours (2 working days) after the cardholder confirms payment. Items sent by post are normally dispatched within 48 hours (2 working days).
Q. If I get a new phone, how do I get the latest version?
We constantly update our software as new phones are released to market, this is the main reason we need to charge for newer versions. If your phone is already supported, then so much the better, you need to do nothing further. We guarantee that you will be able to download the latest versions of a particular item for at least 30 days after purchase, so don't worry if you think a newer version is about to appear (a newer version is always about to appear!) You can select the extended support option if you would like inclusive upgrades for longer. This is renewable from year to year, so you will never have to pay the full price again. From time to time we may offer 'lifetime upgrade' promotions - if you see this then get it while you can as it may not last!
Q. What if I need to install the software on more machines or share with friends?
LogoManager has a flexible licensing policy, and you can add extra machines at reduced cost using the links in your private download area. These are not specifically intended for supplying licences to your friends, who would usually need their own licence; however, if you don't mind sharing your account details with them when you add machines, then we would not prevent you from doing so (this excludes business-use licenses). If you are ever upgrading your PC and simply need to move your installation to the new machine, just ask us and we can arrange for this to be done without extra charge.
Q. What if I have trouble installing or using the software?
Full email support is available for at least the stated fixed period after purchase. The standard inclusive support period is at least one month after purchase (we will do our best to help beyond that). Technical support is provided via our e-mail ticketing system. Under normal circumstances, you should normally receive an initial response within 48 hours during weekdays unless Mike is having a long-awaited break, or perhaps a baby.
Q. How can I contact you?
Our postal address is 11690 Bonson Rd S, Pitt Meadows BC V3Y 1R6, Canada (yes we moved!) If you would like to send us a comment, or ask us a technical or sales question, please click here.
Sales enquiries: you can also ring +1 604 459 8804 (Mon-Fri 10:00-16:00 PST). For technical enquiries, please use the online support system.
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