Frequently asked questions
Q. I have lost my software, can I get a replacement?
If you have irretrievably lost your software, then you can avoid paying the full price again by filling in the replacement software request form (a small charge may apply):
Q. Can I upgrade to a newer version?
If you are already registered for any product, details on how to upgrade can be found in your registration email, or you can order a newer version without having to pay the full price again using our upgrade order form (a small charge may apply):
Q. Can I activate Network Monitor on my phone?
Only older handsets support this feature - new models cannot have this feature enabled. If the option is disabled in LogoManager, then it cannot be activated on the connected phone.
Q. I am using a serial cable but but my software doesn't detect my phone.
Many factors, including driver and hardware problems can cause this. Please use our checklist and see the knowledgebase section for help: